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Getting started
- What is Elvie Trainer and what does it do?
- How to charge Elvie Trainer
- How to clean Elvie Trainer
- Finding Elvie Trainer app on iPad
- Changing the app language
- Where can I find a product manual in my language?
- How to use Elvie Trainer
- How to set up reminders
- How often to use Elvie Trainer
- How to exercise your pelvic floor
- What are the Elvie Trainer exercises?
- Battery life
- How to insert Elvie Trainer
- Creating an account
- How to connect to Elvie Trainer
- Finding the right fit
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Using Elvie Trainer
- How often to use Elvie Trainer
- How to use Elvie Trainer
- Using Elvie Trainer on your period
- Can I practice squeezing and relaxing outside of the workouts?
- Workout levels
- What does the LV score mean?
- Can I use Elvie Trainer whilst pregnant?
- Using Elvie Trainer after giving birth
- Using Elvie Trainer with an IUD (or coil)
- How to exercise your pelvic floor
- What are the Elvie Trainer exercises?
- Battery life
- Where can I find a product manual in my language?
- Finding the right fit
- How to connect to Elvie Trainer
- How to store Elvie Trainer
- How to charge Elvie Trainer
- How to clean Elvie Trainer
- How does Elvie Trainer check I’m doing my exercises correctly?
- Is Bluetooth safe?
- How quickly can I expect to see results
- Is Elvie Trainer safe?
- Using Elvie Trainer with a pelvic health condition
- Is my phone or tablet compatible with Elvie Trainer?
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Using Elvie Trainer app
- Can I use Elvie Trainer with my new phone?
- Do I need internet access to use the Elvie Trainer app?
- Elvie Trainer exercises
- LV score
- Results and workout history
- Practicing outside of a workout
- Reminders
- Privacy and security
- How to connect to Elvie Trainer
- Changing the app language
- Why do I need an Elvie account?
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Troubleshooting
- I can't connect my phone or tablet to Elvie Trainer
- The gem is hovering or not responding as expected to my squeeze
- I'm receiving the message 'Your Elvie Trainer appears to be malfunctioning'
- I can't turn on notifications / reminders on my iPhone
- The light on the carry case is flashing
- The light on the carry case is not turning on
- My Elvie Trainer is disconnecting from my phone or tablet (so I can no longer see the gem on the screen)
- The light on the carry case has not turned off for several hours and I can't connect Elvie Trainer to my phone or tablet
- Elvie Trainer is slipping out
- I'm getting a message that my technique isn't right
- My Elvie Trainer isn't charging
- Elvie Trainer is uncomfortable
- Can I use Elvie Trainer with my new phone?
- Why can't I use Elvie Trainer with my Huawei device?
- Changing the app language
- I can't find the Elvie Trainer app on iPad
- Warranty, privacy, security and returns
My Elvie Trainer is disconnecting from my phone or tablet (so I can no longer see the gem on the screen)
If your Elvie Trainer is frequently disconnecting from your phone or tablet please contact our customer care team on questions@elvie.com and we'll be happy to help.