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Getting started
- What is Elvie Trainer and what does it do?
- How to charge Elvie Trainer
- How to clean Elvie Trainer
- Finding Elvie Trainer app on iPad
- Changing the app language
- Where can I find a product manual in my language?
- How to use Elvie Trainer
- How to set up reminders
- How often to use Elvie Trainer
- How to exercise your pelvic floor
- What are the Elvie Trainer exercises?
- Battery life
- How to insert Elvie Trainer
- Creating an account
- How to connect to Elvie Trainer
- Finding the right fit
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Using Elvie Trainer
- How often to use Elvie Trainer
- How to use Elvie Trainer
- Using Elvie Trainer on your period
- Can I practice squeezing and relaxing outside of the workouts?
- Workout levels
- What does the LV score mean?
- Can I use Elvie Trainer whilst pregnant?
- Using Elvie Trainer after giving birth
- Using Elvie Trainer with an IUD (or coil)
- How to exercise your pelvic floor
- What are the Elvie Trainer exercises?
- Battery life
- Where can I find a product manual in my language?
- Finding the right fit
- How to connect to Elvie Trainer
- How to store Elvie Trainer
- How to charge Elvie Trainer
- How to clean Elvie Trainer
- How does Elvie Trainer check I’m doing my exercises correctly?
- Is Bluetooth safe?
- How quickly can I expect to see results
- Is Elvie Trainer safe?
- Using Elvie Trainer with a pelvic health condition
- Is my phone or tablet compatible with Elvie Trainer?
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Using Elvie Trainer app
- Can I use Elvie Trainer with my new phone?
- Do I need internet access to use the Elvie Trainer app?
- Elvie Trainer exercises
- LV score
- Results and workout history
- Practicing outside of a workout
- Reminders
- Privacy and security
- How to connect to Elvie Trainer
- Changing the app language
- Why do I need an Elvie account?
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Troubleshooting
- I can't connect my phone or tablet to Elvie Trainer
- The gem is hovering or not responding as expected to my squeeze
- I'm receiving the message 'Your Elvie Trainer appears to be malfunctioning'
- I can't turn on notifications / reminders on my iPhone
- The light on the carry case is flashing
- The light on the carry case is not turning on
- My Elvie Trainer is disconnecting from my phone or tablet (so I can no longer see the gem on the screen)
- The light on the carry case has not turned off for several hours and I can't connect Elvie Trainer to my phone or tablet
- Elvie Trainer is slipping out
- I'm getting a message that my technique isn't right
- My Elvie Trainer isn't charging
- Elvie Trainer is uncomfortable
- Can I use Elvie Trainer with my new phone?
- Why can't I use Elvie Trainer with my Huawei device?
- Changing the app language
- I can't find the Elvie Trainer app on iPad
- Warranty, privacy, security and returns
I can't turn on notifications / reminders on my iPhone
1) Please delete and reinstall the Elvie Trainer app. You won't lose your data as you can simply sign into your existing account once you reinstall
2) If you're still having an issue, go to Settings > Notifications, select the Elvie Trainer app and make sure that Notifications are turned on
3) You might have Banners turned off. Go to Settings > Notifications, select the Elvie Trainer app and turn on Show as Banners
4) Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password
5) Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and turn it off
If you are still unable to turn on notifications/reminders, please contact our customer care team at questions@elvie.com.