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How do I perform a factory reset on my Elvie Stride?

Please note, a factory reset will delete any sessions that have not been transferred to the app.

To perform a factory reset on your pump:

  1. Turn it on

  2. Press and hold both the + and - buttons simultaneously for five seconds

The Play/ Pause and Intensity Lights will flash while your pump is resetting. 

When your pump has reset, all the lights will turn off and the pump will switch itself off.

More questions?

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