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Before Using Elvie Stride
- Can I use Elvie Stride while I’m pregnant?
- Can I use Elvie Stride if I have an implanted device?
- Can more than one person use Elvie Stride?
- How do I download the free Pump with Elvie app?
- How do I clean and sanitize Elvie Stride?
- How do I assemble Elvie Stride?
- How do I charge Elvie Stride?
- How long does it take to charge Elvie Stride and how long does the charge last?
- What level of suction can I expect from Elvie Stride?
- Will expressing with Elvie Stride be comfortable?
- How do I take Elvie Stride apart?
- Which Breast Shield sizes are available for Elvie Stride and how will I know if they’ll fit?
- How do I know which Breast Shield size to use with Elvie Stride?
- How do I put Elvie Stride on my breast and align my nipple correctly?
- Do I need a special bra to use Elvie Stride?
- Will Elvie Stride need firmware upgrades?
- How many modes and intensity settings does Elvie Stride have?
- Does milk pass through Elvie Stride’s Tubes?
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Using Elvie Stride to Express
- How do I put Elvie Stride on?
- How do I express with Elvie Stride?
- How do I pump on one side with Elvie Stride (Double)?
- Which intensity setting should I use?
- Do I need to massage my breast before using my Elvie Stride?
- How do I know which mode my Elvie Stride is in?
- How do I change the intensity settings of my Elvie Stride?
- What should I do if I fill a Cup with milk during a session?
- What positions can I use my Elvie Stride in?
- How much milk can a Cup hold?
- How do I finish a pumping session?
- How should I store my breast milk?
- How often do I need to clean and sanitize Elvie Stride?
- How should I store Elvie Stride between sessions?
- Using Elvie Stride with the App
- Product Information
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Troubleshooting
- Milk is leaking from my Elvie Stride, what do I do?
- How do I re-attach a Tube into a Cap?
- What do the alert and warning lights on my Elvie Stride mean?
- I think my Cup Front or Breast Shield is bent or warped, what do I do?
- I’ve lost the manual for my Elvie Stride, can I get a new one?
- My Elvie Stride is heating up while I’m using it, what do I do?
- How do I perform a factory reset on my Elvie Stride?
- Legal and warranty information
How does Elvie store my data and keep it confidential?
When you use Elvie products, data about your session is sent to your phone.
Any data that is then sent to our servers is sent encrypted (using TLS) and stored on our servers on encrypted disks.
To ensure that data remains anonymous, we separate it from any personally identifiable data, such as your name and email address and store it on different servers.
We use anonymised data so we can see trends and meet the needs of our users. We do this by constantly updating and improving their Elvie experience.
Creating an account and sending the data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you.
It also lets you:
Use our products with more than one phone or tablet
Track milk volumes from different Elvie pumps