I'm not getting any milk
There are a few possible reasons why you may not be getting any milk. Please try the steps below, and if you are still struggling, please reach out to our customer care team:
Maintaining suction
Elvie Curve works best when re-squeezed every couple of minutes, although you might want to experiment with how much you squeeze / how often, to find a balance of pressure that works best for your body. That said, Elvie Curve is not a manual pump - so you should not need to press repeatedly to achieve a good level of suction
Nipple alignment
It's important that your nipple is placed centrally, and is not too squashed, as this may impact the milk flow. Please try the following:
Place your nipple in the center of the Nipple Hole. Once your nipple is aligned, please check to see if it is in contact with the inside front or sides of the Pouch. Try to position it to avoid this and retry
Now press the Pouch - you should see the suction pulls the nipple further into the Pouch. Ensure it is still central and not in contact with the inside front or sides of the Pouch for best performance
Valve check
In order to create suction, it’s critical that the Valve is fully closed. If you are struggling to maintain suction, please try these steps:
Check that the Valve is clean, fully dry and free of debris
Make sure that the Valve is not ‘tucked’ into itself
If you are still not getting any milk, please contact us, we will be happy to help!