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Getting started
- How do I assemble Elvie Pump?
- How do I charge Elvie Pump?
- How and when do I clean and sterilize Elvie Pump before using it for the first time?
- How do I download the Pump with Elvie app?
- Why do I need an account to use the app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
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Using Elvie Pump
- How should I store my milk?
- How do I charge Elvie Pump?
- How should I store Elvie Pump over a long period of time?
- How and when do I clean and sterilize Elvie Pump?
- How do I download the Elvie Pump app?
- How should I store my Elvie Pump between sessions?
- Can more than one person use Elvie Pump?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
- Milk volume estimates
- Can I use Elvie Pump if I have an implanted device?
- Can I use Elvie Pump while pregnant?
- Is the Bluetooth safe?
- What charging adapter should I use with Elvie Pump?
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Using Pump with Elvie app
- Why do I need an account to use the app?
- How do I download the Pump with Elvie app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- Milk volume estimates
- How do I change mode on the app?
- How do I pump using the app?
- Connect to a new Pump
- Reconnecting a Pump
- How can I save my intensity settings?
- How can I dim the play/pause light on the Hub?
- What is a pumping rhythm and how does it work?
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Troubleshooting
- I'm not getting enough milk
- How to upgrade your Elvie Pump’s firmware
- The Bottle Release button (the circular part on the bottom of the Hub which connects to the button on the front) has broken or cracked
- How do I get the bottle release ring out?
- My Bottle or Breast Shield are bent or misshapen
- Elvie Pump is making a noise
- Milk is leaking from Elvie Pump
- My Hub won't turn off and none of the buttons work
- My Elvie Pump loses battery too quickly
- How do I track my elvie.com order?
- I can't connect my Elvie Pump to the app
- I need to cancel my order or amend my address
- My Elvie Pump is heating up
- The milk volume estimation in the app is incorrect
- The timer in the Elvie Pump app is displaying an incorrect number
- The left right lights on my Hub are not working
- My Elvie Pump isn't turning on or isn't charging
- How do I find out what firmware version I have on my Elvie Pump?
- Pumping Rhythms Troubleshooting
- Legal and warranty information
Is my data stored securely and kept confidential?
When you use Elvie products, data about your session is sent to your phone. Any data that is then sent to our servers is sent encrypted (using TLS) and stored on our servers on encrypted disks. To ensure that data remains anonymous, we separate it from any personally identifiable data, such as your name and email address, and store it on different servers.
We use anonymised data so we can see trends and meet the needs of our users by constantly updating and improving their Elvie experience. Creating an account and sending the data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you. It also lets you use our products with more than one phone or tablet.