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Getting started
- How do I assemble Elvie Pump?
- How do I charge Elvie Pump?
- How and when do I clean and sterilize Elvie Pump before using it for the first time?
- How do I download the Pump with Elvie app?
- Why do I need an account to use the app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
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Using Elvie Pump
- How should I store my milk?
- How do I charge Elvie Pump?
- How should I store Elvie Pump over a long period of time?
- How and when do I clean and sterilize Elvie Pump?
- How do I download the Elvie Pump app?
- How should I store my Elvie Pump between sessions?
- Can more than one person use Elvie Pump?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- What intensity setting do you recommend?
- How do I change a bottle during a session?
- Do I need to massage my breast before using Elvie Pump?
- How do I switch sides with a single Elvie Pump?
- How do I take my Elvie Pump apart?
- How do I know which Breast Shield size to use?
- How do I place Elvie Pump on my breast and align my nipple correctly?
- What positions can I use Elvie Pump in?
- Do I need a special bra to use Elvie Pump?
- Milk volume estimates
- Can I use Elvie Pump if I have an implanted device?
- Can I use Elvie Pump while pregnant?
- Is the Bluetooth safe?
- What charging adapter should I use with Elvie Pump?
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Using Pump with Elvie app
- Why do I need an account to use the app?
- How do I download the Pump with Elvie app?
- How do I connect Elvie Pump to the app?
- Can I use Elvie Pump without the app?
- How do I know what mode my Elvie Pump is in?
- How do I end my session?
- How do I change the intensity setting?
- Milk volume estimates
- How do I change mode on the app?
- How do I pump using the app?
- Connect to a new Pump
- Reconnecting a Pump
- How can I save my intensity settings?
- How can I dim the play/pause light on the Hub?
- What is a pumping rhythm and how does it work?
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Troubleshooting
- I'm not getting enough milk
- How to upgrade your Elvie Pump’s firmware
- The Bottle Release button (the circular part on the bottom of the Hub which connects to the button on the front) has broken or cracked
- How do I get the bottle release ring out?
- My Bottle or Breast Shield are bent or misshapen
- Elvie Pump is making a noise
- Milk is leaking from Elvie Pump
- My Hub won't turn off and none of the buttons work
- My Elvie Pump loses battery too quickly
- How do I track my elvie.com order?
- I can't connect my Elvie Pump to the app
- I need to cancel my order or amend my address
- My Elvie Pump is heating up
- The milk volume estimation in the app is incorrect
- The timer in the Elvie Pump app is displaying an incorrect number
- The left right lights on my Hub are not working
- My Elvie Pump isn't turning on or isn't charging
- How do I find out what firmware version I have on my Elvie Pump?
- Pumping Rhythms Troubleshooting
- Legal and warranty information
Can I return my Elvie Pump if I change my mind?
Elvie Pump is a medical device and intimate product. For hygiene and safety reasons, it can only be used by one person.
This means that once the tamper seal is broken, you will not be able to return it to us or to a retailer unless it is faulty. Please refer to our Terms of Sale for full details about your rights.
For your peace of mind, the Hub (pump mechanism) has a two year warranty and the washable components have a 90 day warranty. Any additional Elvie Pump accessories you may buy also have a 90 day warranty. For full details see elvie.com/warranty.
We also have a Customer Care Team who are ready and waiting to help you through your pumping journey.