Frequently asked questions
Elvie Trainer is completely covered in medical grade silicone with no exposed parts, so it is safe to use with the coil or IUD.
If you have a pelvic heath condition (e.g. prolapse or pelvic pain) we recommend you consult a health professional before purchasing Elvie Trainer as they will be best placed to give advice that is specific to you.
After childbirth is a great time to get into a regular pelvic floor exercise routine. We recommend you wait for approval from your health professional before using Elvie Trainer after childbirth - this will usually be at your six week check up.
As long as your device is an Android with 9 or newer, or and iPhone running iOS14 or newer, and is Bluetooth Smart Ready (supports Bluetooth Low Energy) then Elvie Trainer will be compatible with your device. You can also use the Elvie Trainer with iPads running iPadOS14 or newer.
Elvie Trainer is a medical device and intimate product. For hygiene and safety reasons, it can only be used by one person.
This means that once the tamper seal is broken, you will not be able to return it to us or to a retailer unless it is faulty. Please refer to our Terms of Sale for full details about your rights.
For your peace of mind, Elvie Trainer has a two year warranty. For full details see elvie.com/warranty.
In the unlikely event that it develops a fault please contact our Customer Care Team who are ready and waiting to help address your issue.