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Getting started
- What is Elvie Trainer and what does it do?
- How to charge Elvie Trainer
- How to clean Elvie Trainer
- Finding Elvie Trainer app on iPad
- Changing the app language
- Where can I find a product manual in my language?
- How to use Elvie Trainer
- How to set up reminders
- How often to use Elvie Trainer
- How to exercise your pelvic floor
- What are the Elvie Trainer exercises?
- Battery life
- How to insert Elvie Trainer
- Creating an account
- How to connect to Elvie Trainer
- Finding the right fit
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Using Elvie Trainer
- How often to use Elvie Trainer
- How to use Elvie Trainer
- Using Elvie Trainer on your period
- Can I practice squeezing and relaxing outside of the workouts?
- Workout levels
- What does the LV score mean?
- Can I use Elvie Trainer whilst pregnant?
- Using Elvie Trainer after giving birth
- Using Elvie Trainer with an IUD (or coil)
- How to exercise your pelvic floor
- What are the Elvie Trainer exercises?
- Battery life
- Where can I find a product manual in my language?
- Finding the right fit
- How to connect to Elvie Trainer
- How to store Elvie Trainer
- How to charge Elvie Trainer
- How to clean Elvie Trainer
- How does Elvie Trainer check I’m doing my exercises correctly?
- Is Bluetooth safe?
- How quickly can I expect to see results
- Is Elvie Trainer safe?
- Using Elvie Trainer with a pelvic health condition
- Is my phone or tablet compatible with Elvie Trainer?
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Using Elvie Trainer app
- Can I use Elvie Trainer with my new phone?
- Do I need internet access to use the Elvie Trainer app?
- Elvie Trainer exercises
- LV score
- Results and workout history
- Practicing outside of a workout
- Reminders
- Privacy and security
- How to connect to Elvie Trainer
- Changing the app language
- Why do I need an Elvie account?
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Troubleshooting
- I can't connect my phone or tablet to Elvie Trainer
- The gem is hovering or not responding as expected to my squeeze
- I'm receiving the message 'Your Elvie Trainer appears to be malfunctioning'
- I can't turn on notifications / reminders on my iPhone
- The light on the carry case is flashing
- The light on the carry case is not turning on
- My Elvie Trainer is disconnecting from my phone or tablet (so I can no longer see the gem on the screen)
- The light on the carry case has not turned off for several hours and I can't connect Elvie Trainer to my phone or tablet
- Elvie Trainer is slipping out
- I'm getting a message that my technique isn't right
- My Elvie Trainer isn't charging
- Elvie Trainer is uncomfortable
- Can I use Elvie Trainer with my new phone?
- Why can't I use Elvie Trainer with my Huawei device?
- Changing the app language
- I can't find the Elvie Trainer app on iPad
- Warranty, privacy, security and returns
How to connect to Elvie Trainer
Make sure Elvie Trainer is fully charged (see 'How to charge Elvie Trainer') and removed from its carry case. Then, turn on the Bluetooth on your phone by going to your settings and selecting the Bluetooth option. Follow the steps in the Elvie Trainer app to connect.
The app is available on devices that are Bluetooth Smart Ready (support Bluetooth Low Energy). iPhones must be running iOS10 or newer, and iPads must be running iPadOS13 or newer. Android devices must be running version 6 or newer. Please check your phone specifications to ensure that they meet these minimum requirements.
If you charged Elvie Trainer over two weeks ago, place it in the carry case and connect to a power source for five seconds, then try to connect again.
If you are having difficulty connecting, tap the menu icon in the top right of the screen, then 'Trainer info'. If your Elvie Trainer is not connected there will be a 'Scan' button. Tap it and give your Elvie Trainer a gentle squeeze in your closed fist for 3 seconds, with the tail remaining outside. Release, and squeeze Elvie Trainer for a further 3 seconds. When the word 'Elvie' appears on the screen, tap it and you will be connected - this may take up to 20 seconds so be sure to continue squeezing Elvie Trainer gently.
If you have Bluetooth turned on and are still unable to connect to your Elvie Trainer then try closing the app completely and restarting it. Once it restarts, attempt to connect again.
If after trying the above steps, you still cannot connect to your Elvie Trainer, please contact our customer care team on questions@elvie.com.