Defective and terrible customer service
"I was so excited to have this for our 4th baby. Upon setting it up, I noticed the bassinet mode would not click into position, making it unsafe to use as a bassinet. There’s no need for this product if it can’t switch into bassinet mode, I could just use the baby bjorn. I reached to out to customer service and they escalated the issue and said someone will reach out within 24 hours. No one contacted me. I reached out via chat, and they said give them up to 48 hours. Almost 7 days later someone finally reached out and said “please send a video”. Sent it immediately and haven’t heard anything since. Terri le experience for such a high price point item. Do not waste your money or your time. My baby won’t be a newborn by the time they find a resolution for me,"