• The suction on my Elvie Pump doesn’t feel right. What can I do?

The suction on my Elvie Pump doesn’t feel right. What can I do?

If something doesn’t feel right, there are a few steps you can take: 

1. Familiarize yourself with Elvie Pump’s intensity settings.

Elvie Pump has 7 intensity levels for both Stimulation and Expression modes. When you press + to increase the intensity level, two things happen: 

  • The suction gets stronger 

  • The pumping cycles get slower 

When you press – to decrease the intensity levels, the opposite happens. 

  • The suction gets softer  

  • The pumping cycles get faster 

You can control the intensity settings for Stimulation and Expression modes separately. This means that when your Elvie Pump switches to Expression mode, you may need to adjust the intensity setting to suit your needs.

It may feel logical to use a setting which pumps faster, but if you are looking for a stronger suction, this will sound and feel slower. While higher suction works for some women, it’s not universal. For some, higher suction can reduce milk volumes and cause discomfort. It’s important to experiment and find the intensity settings that are right for you.

Top tip: when you reach the highest or lowest intensity setting, the lights on your Hub’s Play/Pause button will flash 3 times.

2. Check the personalisation settings in your app.

You can use the Pump with Elvie app to personalise the intensity level that your Pump starts at in both Stimulation and Expression mode. The settings defined in your app are used:

  • At the start of every new pumping session

  • Regardless of whether you’re controlling a session from the app or offline by using the buttons on your pump.

  • Regardless of whether you have changed intensity during a previous session.

It’s a good idea to check in with your app to see if your intensity preferences are up to date.   

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